Introduction
Welcome to BearDog. By using BearDog (including BearDogInc.com and
BearDogRecords.com and its related sites, services and tools), you agree to the
following terms with BearDog Inc. and the general principles for the websites of
our subsidiaries and international affiliates. If you have any questions, please
refer to our help section.
This Agreement is effective on August 15, 2011, for current users,
and upon acceptance for new users.
Scope
Before you may become a member of BearDog, you must read and accept
all of the terms in, and linked to, this User Agreement and the BearDog Privacy
Policy. We strongly recommend that, as you read this User Agreement, you also access
and read the linked information. By accepting this User Agreement, you agree that
this User Agreement and Privacy Policy will apply whenever you use BearDog sites
or services, or when you use the tools we make available to interact with BearDog
sites and services. If you use another BearDog site, you agree to accept the User
Agreement and Privacy Policy applicable to that site. Some BearDog sites, services
and tools may have additional or other terms that we provide to you when you use
those sites, services or tools.
Using BearDog
While using BearDog sites, services and tools, you will not:
- post content or items in an inappropriate category
or areas on our sites and services;
- violate any laws, third party rights or our
policies;
- use our sites, services or tools if you are
not able to form legally binding contracts, are under the age of 18, or are temporarily
or indefinitely suspended from using our sites, services or tools;
- fail to deliver payment for items purchased
by you, unless the seller has materially changed the item's description after you
bid, a clear typographical error is made, or you cannot authenticate the seller's
identity;
- fail to deliver items purchased from you, unless
the buyer fails to meet the posted terms, or you cannot authenticate the buyer's
identity;
- manipulate the price of any item or interfere
with other users' listings;
- circumvent or manipulate our fee structure,
the billing process, or fees owed to BearDog;
- post false, inaccurate, misleading, defamatory,
or libelous content (including personal information);
-
take any action that may undermine the feedback or ratings systems
(such as displaying, importing or exporting feedback information off of the sites
or using it for purposes unrelated to BearDog);
- transfer your BearDog account (including feedback)
and User ID to another party without our consent;
-
distribute or post spam, unsolicited, or bulk electronic communications,
chain letters, or pyramid schemes;
- distribute viruses or any other technologies
that may harm BearDog, or the interests or property of BearDog users;
- export or re-export any BearDog tools except
in compliance with the export control laws of any relevant jurisdictions;
- copy, modify or distribute rights or content from
the BearDog sites, service or tools or BearDog's copyrights and trademarks; or
- Harvest or otherwise collect information about
users, including email addresses, without their consent.
Abusing BearDog
BearDog and the Community work together to keep our sites and services
working properly and safe. Please report problems, offensive content, and policy
violations to us.
Without limiting other remedies, we may limit, suspend or terminate
our service and user accounts, prohibit access to our sites and their content, services
and tools, delay or remove hosted content, and take technical and legal steps to
keep users off the sites if we think that they are creating problems or possible
legal liabilities, infringing the intellectual property rights of third parties,
or acting inconsistently with the letter or spirit of our policies (for example,
and without limitation, policies related to shill bidding, conducting off-BearDog
transactions, feedback manipulation, circumventing temporary or permanent suspensions
or users who we believe are harassing our employees or other users). Additionally,
we may, in appropriate circumstances and at our discretion, suspend or terminate
accounts of users who may be repeat infringers of intellectual property rights of
third parties. We also reserve the right to cancel unconfirmed accounts or accounts
that have been inactive for a long time, or to modify or discontinue BearDog sites,
services or tools.
Buyer Protection
Buyers and sellers share the responsibility for making sure purchases
facilitated by BearDog are exciting, rewarding and hassle-free. We strongly encourage
buyers to work with sellers before opening a claim relating to a purchase. Buyers
and sellers agree to follow the requirements of the BearDog Buyer Protection Policy
with respect to claims. BearDog Buyer Protection covers only claims filed in accordance
with the BearDog Buyer Protection Policy, not claims filed with Authorize.net. We
may suspend the BearDog Buyer Protection Policy without notice if we suspect abuse
or interference with the proper working of the program.
We require BearDog sellers to comply with our resolution process. Buyers
and sellers permit us to make a final decision, in our sole discretion, on any claim
that a buyer files with BearDog under the BearDog Buyer Protection Policy. If we
resolve a dispute in the buyer's favor, we will refund the buyer for the full cost
of the item (including any applicable sales taxes) and the original shipping, and
we will require the seller to reimburse us for the amount due to the buyer. Without
limiting the foregoing, sellers may not have to pay a reimbursement for a BearDog
claim if they provide the documentation (for example, delivery confirmation or proof
that the item was as described).
Changing a reimbursement method will not affect BearDog's use of a
payment method on file for other purposes (such as payment of your BearDog fees).
If sellers do not provide BearDog with a valid reimbursement method, we may collect
amounts owed using other collection mechanisms, including retaining collection agencies.
We may also suspend or restrict sellers from trading on our sites until payment
is made.
- Correcting Mistakes in Payments to Buyers
or Sellers. We reserve the right to fix any processing errors
we discover. We will correct any processing errors by debiting or crediting the
payment method used for the erroneous BearDog Buyer Protection refund or reimbursement.
Holds
To protect against the risk of liability, BearDog has at times requested,
and may continue to request, that Authorize.net hold seller funds based on certain
factors, including, but not limited to, selling history, seller performance, riskiness
of the listing category, or the filing of a BearDog Buyer Protection claim. Authorize.net
has held, and will continue to hold, seller funds pursuant to the terms of the Authorize.net
User Agreement, Authorize.net policies and any other agreement entered into between
Authorize.net and its users.
Fees and Services
Joining and using beardog is free. Products sold are usually not free.
CASH BACK BENEFITS AND BEARDOGLARS.
To receive your BEARDOGLARS, you must be a member in good standing and make all of your purchase
through the BearDog websites
to the featured retailers'
websites. You will then receive credit for your purchases.
The BEARDOGLARS
you accumulate by shopping at our participating Stores, may be redeemed 2 times
a year (May 15, and November 15) after the
BEARDOGLARS have been made
available to you for withdrawal. You can request to have
a rebate check mailed to you or request that these accumulated cash benefits be
kept in your BEARDOGLAR account.
Note:
If you do not make a request for funds, or have not responded
to our Request to send you your Funds after 2 Years and you have a minimum of $25
we will assume that you have forfeited your Cash-Back Earnings.
Such referenced credits up for forfeiture for purchases are also known
as BEARDOGLARS CREDIT AND the CASH BACK benefits
The restrictions are as follows:
1. (YOU MUST HAVE A MINIMUM OF $25.00 IN
YOUR BEARDOGLARS ACCOUNT TO RECEIVE A REBATE CHECK).
2. You must keep receipts/invoices from the participating online stores.
Since we rely on participating online stores to report purchases to us, members
must realize that the stores may not report your purchase to us if they determine
that your purchase did not qualify for, or did not comply with this contract or
additional terms disclosed on the store’s site, or if the store determines that
you were not referred to the store by our websites.
We may also disqualify reported purchases based on our own determination
that you have not complied with this contract or the terms disclosed on the store’s
site. Please review the exclusions carefully. You may be taxed on your accrual of BEARDOGLARS, depending on the amount of BEARDOGLARS you accrue and the tax laws in your jurisdiction.
The Member will be solely responsible for all tax liability arising
out of your accrual or redemption of BEARDOGLARS.
3. There are no limits to the amount of
BEARDOGLARS you may accumulate. (ALL
PROCESSING FEES WILL BE PAID BY BearDog Inc.)
Disclaimer: OUR PARTICIPATING STORES
ARE NOT RESPONSIBLE FOR THE OPERATION OF OUR PROGRAM, NOR ARE SAID RETAILERS OBLIGATED
TO FURNISH PAYMENT TO OUR MEMBERS. THIS AGREEMENT IS MADE ENTIRELY BETWEEN BEARDOG
INC. AND OUR PARTICIPATING MEMBERS.
4. BEARDOGLAR SAVINGS ON PURCHASES WILL NOT BE EARNED WHERE:
(a) You close your browser or open the store's web site
in a different web browser or tab;
(b) You click away from the store after clicking on an
eligible advertisement;
(c) Your browser is not configured to accept cookies;
(d) the purchase is not completed in the same web browser
access though BEARDOG Web Sites, within 15 days in which you click on the eligible
advertisement or listing;
(e) The order is later canceled or the goods or services
are later returned;
(f) The store does not report the purchase to us;
(g) The goods or services are acquired for resale or other
business purposes;
(h): you purchase gift cards or gift certificates;
(i) You make a purchase from yourself or from entities
that you control or are otherwise in collusion with other people; or
(j) Purchase must not be made with a gift card or gift
certificate as part of the payment method.
To participate in the service you must set up a BEARDOGLAR account
by providing all of the required registration information.
You must keep this account information up to date, accurate and secure.
You may not barter trade or otherwise exchange your account or maintain
more than one account.
We will describe the BEARDOGLARS savings available for associated qualifying purchases. Participating
stores are responsible for reporting qualifying purchases (and related returns,
refunds and/or coupon use) to us. Within ten business days after a qualifying purchase
is reported to us, we will list the purchase in your account with a status of "pending."
The purchase will stay in pending status for a period of
45 days up to 60 days. To account for returns, refunds, fraud
and other processing issues.
After this point, if the purchase is eligible for our cash back savings
program, it will be marked as "available" in your account and the associated savings
will be eligible for redemption as described below.
You must ensure that we have properly posted savings to your account.
It is your responsibility to contact us within six months after the date of the
associated purchase has been made if you believe that you have earned savings that
are not posted to your account. Please keep all your paperwork regarding your purchases
from our participating merchants as we may require reasonable documentation to support
your claim.
What are BEARDOGLARS?
BEARDOGLARS are the dollar amount of
CASH-BACK earnings from on-line
purchases. These CASH-BACK earnings
are the percent (%) of returns, from products brought though the BearDog Inc. Site
before any Shipping, or Sale Taxes charged.
PLEASE REMEMBER:
. BEARDOGLARS have no monetary value until the associated purchases are approved
and you make a proper redemption request.
. You may
request redemptions from your account, subject to then-current amount available.
Redemptions can be requested in two ways;
(1) By purchases made online though the BearDog
web sites, for Participating Items sold exclusively by BearDog Inc;
(2) For cash: Said redemption checks will be offered
at any time after the BEARDOGLARS have
been made available to you for withdrawal. You can also request to have a check
twice a year by mail, May 15, and
November 15. (See other redemption
option below)
There may be additional limitations for redeeming savings on purchases
from certain stores, and those limitations will be disclosed on the store site.
ADDITIONAL REDEMPTION OPTION:
If you HAVE BEEN A MEMBER FOR TWO YEARS; who has kept His or Her membership for 12 consecutive Months, (WITHOUT A WITHDRAWAL) and have a minimum of ($500.00) in your Account, we will pay you the
Standard Minimum Percent Rate, of Interest, on that account.
Disclaimer:
- You are responsible for any tax liability from
your participation in the service.
2. We may disqualify transactions, reverse previously paid
BEARDOGLARS savings, refuse redemptions and /or close your
account at any time if you participate in any fraud or abuse relating to the service
(including, without limitation, conducting "sham" transactions or otherwise colluding
with merchants), make any misrepresentation in connection with your participation
in the service, maintain multiple accounts, or do not otherwise comply with this
contract.
NON-QUALIFYING PURCHASES ARE LISTED BELOW:
Air Flights
Car/Truck/Van Rentals:
Charity Donations
Cruises Lines
Downloads: (included but not limited to: Music, Wallpapers, Screen savers, Ring
Tunes, Videos)
Gift Cards / Certificate
Investments
Marketing
Reward Points
Search Engines
Social Network Sites
Theater Tickets
Toolbars
Vacations Packages
Web Base / Online Games
AFFILIATES STORES.
We are Responsible ONLY, for Products that we personally sell though
the BearDog Inc. and BearDogRecords.com websites.
Any products or services through Our Affiliated Stores will be responsible
for the transfer of legal ownership of goods to you from their Affiliated Store.
Our websites are intended to facilitate your acquisition of products and services
directly from the Affiliated Stores that provide those products and services.
We, as BearDog Inc., are in no way involved in or responsible for the transfer of
legal ownership of goods to you from the Affiliated Store. Each Affiliated Store
shall maintain a separate contractual relationship with you under which the Affiliated
Store shall provide its products or services to you.
In the event that you have a dispute with one or more Affiliated Stores,
you release BearDog Inc. (and its officers, directors, agents, subsidiaries, joint
ventures and employees) from claims, demands and damages (actual and consequential)
of every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with such disputes and/or
purchases of products or services made from Affiliated Stores.
Any costs and fees due from you to an Affiliated Store shall be your sole and exclusive
obligation and the collection of such fees shall be the sole and exclusive obligation
of the Affiliated Store. BearDog Inc. shall neither be obligated to pay, guarantee
or otherwise insure the collection or payment of, or indemnify an Affiliated Store
or you for the nonpayment or payment of, any fee or other charge assessed or charged
by an Affiliated Store to you for any product or service offered and sold by an
Affiliated Store through Our Membership Program.
We are in no way responsible and make no representation or warranty of any kind,
either express or implied, as to whether, (EXCEPT FOR OUR
PERSONAL PRODUCTS THAT ARE SOLD THROUGHOUT OUR SITES): (1) an
Affiliated Store is licensed or authorized to provide the products or services it
is offering; (2) the quality, identity or reliability of any Affiliated Store; (3)
the fairness or accuracy of any information, terms and conditions, including price,
offered by an Affiliated Store; (4) the quality, safety, or legality of the products
or services offered by an Affiliated Store; (5) an Affiliated Store is in good financial
condition or has a good reputation and business practices; (6) and We makes no representation
as to whether any Affiliated Store will complete any transaction for any product
or service.
BearDog Inc. does not control and is not responsible for any information
or offers provided by or collected throughout an Affiliated or including such Affiliate
Store’s website.
Affiliated Stores may be added to or dropped from the Membership Program from time
to time. BearDog Inc. will do its best to ensure that all members are credited with
their earned BEARDOGLARS before
an Affiliate Store is removed,or when the decision to drop an Affiliate Store is
made at Our discretion. However, we are not responsible for changes to, or the discontinuance
of, any Affiliated Store, or any Affiliated Store’s withdrawal from the Program,
which may affect purchases, made through the Affiliate Store or the awarding of
BEARDOGLARS.
Disclaimers:
A. BearDog Inc. will post an updated list of those “Affiliated
Stores” who are no longer participating in our program.
B. Members should be checking the BearDog website and their
own accounts minimally on a monthly basis to keep them updated on “news” from the
website and the accuracy of accounts entries.
Content
When you give us content, you grant us a non-exclusive, worldwide,
perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right
to exercise any and all copyright, trademark, publicity, and database rights (but
no other rights) you have in the content, in any media known now or in the future.
For the convenience of sellers, we may offer catalogs of stock images,
descriptions and product specifications that are provided by third parties (including
BearDog users). You may use catalog content solely in connection with your BearDog
listings during the time your listings are on BearDog's sites.
While we try to offer reliable data, we cannot promise that the catalogs
will always be accurate and up-to-date, and you agree not to hold our catalog content
providers or us responsible for inaccuracies in catalogs. If you choose to include
catalog content in your listings, you continue to be fully responsible for your
listings and for ensuring that your listings are accurate, do not include misleading
information, and comply with this User Agreement and all BearDog policies. The catalogs
may include copyrighted, trademarked or other proprietary materials. You agree not
to remove any copyright, proprietary or identification markings included with the
catalogs or create any derivative works based on catalog content (other than by
including them in your listings).
Limitation of Liability
You will not hold BearDog responsible for other users' content, actions
or inactions, items they list or their destruction of allegedly fake items. You
acknowledge that we are not a traditional auctioneer. Instead, our sites are venues
to allow anyone to offer, sell, and buy just about anything, at anytime, from anywhere,
in a variety of pricing formats and locations, such as stores, fixed price formats
and auction-style formats. We are not involved in the actual transaction between
buyers and sellers. While we may help facilitate the resolution of disputes through
various programs, we have no control over and do not guarantee the quality, safety
or legality of items advertised, the truth or accuracy of users’ content or listings,
the ability of sellers to sell items, the ability of buyers to pay for items, or
that a buyer or seller will actually complete a transaction or return an item. For
certain categories, particularly Motor vehicles and Real Estate, a bid or offer
initiates a non-binding transaction representing a buyer’s serious expression of
interest in buying the seller’s item and does not create a formal contract between
the buyer and the seller.
We do not transfer legal ownership of items from the seller to the buyer. California
Commercial Code § 2401(2) and Uniform Commercial Code § 2-401(2) applies to the
transfer of ownership between the buyer and the seller, unless the buyer and the
seller agree otherwise. Further, we cannot guarantee continuous or secure access
to our sites, services or tools, and operation of our sites, services or tools may
be interfered with by numerous factors outside of our control. Accordingly, to the
extent legally permitted, we exclude all implied warranties, terms and conditions.
We are not liable for any loss of money, goodwill or reputation, or any special,
indirect or consequential damages arising, directly or indirectly, out of your use
of or your inability to use our sites, services and tools.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages,
so such disclaimers and exclusions may not apply to you.
Regardless of the previous paragraphs, if we are found to be liable, our liability
to you or to any third party is limited to the greater of (a) any amounts due under
the BearDog Buyer Protection Policy up to the full cost of the item (including any
applicable sales tax) and its original shipping costs, (b) the total fees (under
BearDog Fees and Services) you paid to us in the 12 months prior to the action giving
rise to the liability, and (c) $100.
Release
If you have a dispute with one or more users, you release us (and
our officers, directors, agents, subsidiaries, joint ventures and employees) from
claims, demands and damages (actual and consequential) of every kind and nature,
known and unknown, arising out of or in any way connected with such disputes. If
you are a California resident, you waive California Civil Code §1542, which says:
"A general release does not extend to claims which the creditor does not know or
suspect to exist in his favor at the time of executing the release, which if known
by him must have materially affected his settlement with the debtor."
Access and Interference
The sites contain robot exclusion headers. Much of the information
on the sites is updated on a real-time basis and is proprietary or is licensed to
BearDog by our users or third parties. You agree that you will not use any robot,
spider, scraper or other automated means to access the sites for any purpose without
our express hand written permission.
Additionally, you agree that you will not:
- take any action that imposes or may impose
(in our sole discretion) an unreasonable or disproportionately large load on our
infrastructure;
- copy, reproduce, modify, create derivative
works from, distribute, or publicly display any content (except for your information)
from the sites without the prior express written permission of BearDog and the appropriate
third party, as applicable;
- interfere or attempt to interfere with the
proper working of the sites, services or tools, or any activities conducted on or
with the sites, services or tools; or
- Bypass our robot exclusion headers or other
measures we may use to prevent or restrict access to the sites.
Listing Conditions
By listing an item on BearDog’s sites, you agree to pay BearDog’s fees
for such, assume full responsibility for the content of the listing and item offered,
and accept the following listing conditions: When you list an item on BearDog’s
sites, your listing will be posted on BearDog’s sites and can be viewed in My BearDog.
Your listing may not be immediately searchable by keyword or category for several
hours (or up to 24 hours in some circumstances), so BearDog can’t guarantee exact
listing durations. Where your listing appears in search and browse results may be
based on certain factors including listing format, title, bidding activity, end
time, keywords, price and shipping cost, feedback, and detailed seller ratings.
You can read more about where your listings appear in search and browse results
in BearDog’s Help Pages.
Privacy
We do not sell or rent your personal information to third parties
for their marketing purposes without your explicit consent. We use your information
only as described in the
BearDog Privacy Policy. We view protection of users' privacy
as a very important community principle. We store and process your information on
computers located in the United States that are protected by physical as well as
technological security devices. You can access and modify the information you provide
us and choose not to receive certain communications by signing-in to your account.
We use third parties to verify and certify our privacy principles. For a complete
description of how we use and protect your personal information, see the
BearDog Privacy Policy. If you object to your information
being transferred or used in this way please do not use our services.
Indemnity
You will indemnify and hold us (and our officers, directors, agents,
subsidiaries, joint ventures and employees) harmless from any claim or demand, including
reasonable attorneys' fees, made by any third party due to or arising out of your
breach of this Agreement, or your violation of any law or the rights of a third
party.
No Agency
No agency, partnership, joint venture, employee-employer or franchiser-franchisee
relationship is intended or created by this Agreement.
Notices
Except as explicitly stated otherwise, legal notices shall be served
on BearDog's national registered agent (in the case of BearDog) or to the email
address you provide to BearDog during the registration process (in your case). Notice
shall be deemed given 24 hours after email is sent, unless the sending party is
notified that the email address is invalid. Alternatively, we may give you legal
notice by mail to the address provided during the registration process. In such
case, notice shall be deemed given three days after the date of mailing.
Legal Disputes
If a dispute arises between you and BearDog, our goal is to provide
you with a neutral and cost effective means of resolving the dispute quickly. Accordingly,
you and BearDog agree that we will resolve any claim or controversy at law or equity
that arises out of this Agreement or our services (a "Claim") in accordance with
one of the subsections below or as we and you otherwise agree in writing. Before
resorting to these alternatives, we strongly encourage you to first contact us directly
to seek a resolution by going to the
About Contacting Customer Support help page. We will consider
reasonable requests to resolve the dispute through alternative dispute resolution
procedures, such as mediation or arbitration, as alternatives to litigation.
- Law and Forum for Legal Disputes - This Agreement shall be governed in all respects by the laws
of the State of California as they apply to agreements entered into and to be performed
entirely within California between California residents, without regard to conflict
of law provisions. You agree that any claim or dispute you may have against BearDog
must be resolved exclusively by a state or federal court located in Los Angeles
County, California, except as otherwise agreed by the parties or as described in
the Arbitration Option paragraph below. You agree to submit to the personal jurisdiction
of the courts located within Los Angeles County, California for the purpose of litigating
all such claims or disputes.
- Arbitration
Option - For any claim (excluding claims for injunctive
or other equitable relief) where the total amount of the award sought is less than
$10,000, the party requesting relief may elect to resolve the dispute in a cost
effective manner through binding non-appearance-based arbitration. In the event
a party elects arbitration, they shall initiate such arbitration through an established
alternative dispute resolution ("ADR") provider mutually agreed upon by the parties.
The ADR provider and the parties must comply with the following rules: (a) the arbitration
shall be conducted by telephone, online and/or be solely based on written submissions,
the specific manner shall be chosen by the party initiating the arbitration; (b)
the arbitration shall not involve any personal appearance by the parties or witnesses
unless otherwise mutually agreed by the parties; and (c) any judgment on the award
rendered by the arbitrator may be entered in any court of competent jurisdiction.
- Improperly Filed Claims -
All claims you bring against BearDog must be resolved in accordance with this Legal
Disputes Section. All claims filed or brought contrary to the Legal Disputes Section
shall be considered improperly filed. Should you file a claim contrary to the Legal
Disputes Section, BearDog may recover attorneys' fees and costs up to $1000, provided
that BearDog has notified you in writing of the improperly filed claim, and you
have failed to promptly withdraw the claim.
Additional Terms
The following policies, including all policies referenced in them,
are part of this Agreement and provide additional terms and conditions related to
specific services offered on our sites:
Each of these policies may be changed from time to time. Changes take
effect when we post them on the BearDog site. When using particular services on
our sites, you are subject to any posted policies or rules applicable to services
you use through the sites, which may be posted from time to time. All such policies
or rules are hereby incorporated into this User Agreement.
General
BearDog Inc. is located at 246 S. Sparks St., Burbank, CA 91506. If
any provision of this Agreement is held to be invalid or unenforceable, such provision
shall be struck and the remaining provisions shall be enforced. In our sole discretion,
we may assign this Agreement in accordance with the Notices Section. Headings are
for reference purposes only and do not limit the scope or extent of such section.
Our failure to act with respect to a breach by you or others doesn't waive our right
to act with respect to subsequent or similar breaches. We do not guarantee we will
take action against all breaches of this Agreement.
We may amend this Agreement at any time by posting the amended terms
on this site. Except as stated elsewhere, all amended terms shall automatically
be effective 30 days after they are initially posted. Additionally, we will notify
you through the BearDog Message Center. This Agreement may not be otherwise amended
except in a writing hand signed by you and us. For purposes of this provision,”writing"
doesn't include an email message and a signature doesn't include an electronic signature.
This Agreement sets forth the entire understanding and agreement between
us with respect to the subject matter hereof. The following Sections survive any
termination of this Agreement: Fees and Services (with respect to fees owed for
our services), Release, Content, Liability, Indemnity and Legal Disputes.
In accordance with Cal. Civ. Code §1789.3, you may report complaints
to the Complaint Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento,
CA 95814, or by telephone at 1(888) 753-6381.